Do I need to call support if a disk fails or is it automated ?
It is automated. You will receive the new drive and will then return the one that failed.
Ok, thanks !
We automate and alert through various methods within the array:
Therefore it's recommended to have autosupport AND email alerts correctly configured within the array UI for the optimal support automation experience.
Once we have received notification and automation that we need to replace a drive, one of two things will happen:
Therefore, it's important to have an up to date and approved parts delivery address for your systems within Infosight. Everyone will receive a notification to approve (or re-approve) the correct address for each system every 6 months within Infosight.
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