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Failed to Create vCenter Snapshot Associated With Volume Collection

Question asked by Tony Wong on Nov 18, 2014
Latest reply on Apr 18, 2015 by rfenton

I am getting this error in nimble:


Failed to create vCenter snapshot associated with volume collection xxxxx  schedule DailyRetain15 for virtual machine vsm-n1kv-2 because virtual machine tools in the guest are not running.



I cannot install vmware tools on this vm since its a vendor proprietry appliance.


anyt idea what to do?