15 Replies Latest reply: Feb 8, 2014 9:28 AM by Rod Bagg RSS

    Nimble OS v2.0

    C W Wayfarer

      Curious how many customers have jumped onto OS 2.0? We are 1.4.9, but I am contemplating making the move to 2.0. Obviously some feedback on stability would be helpful. Likewise, any estimated timelines on when Nimble might be updating 2.0 to GA?

        • Re: Nimble OS v2.0
          Nick Dyer Navigator

          Hi CW,

           

          2.0.6 officially reached GA standards this week and so is now available for customers to update without caveats. We are still on a steady, slow rollout of customers through whitelisting for the time being.

           

          I personally have had customers running 2.0 for the last 4-5 months without any hiccups, so whilst I would be cautious in upgrading I don't believe it's a *huge* jump... if you have a single array not much has changed under the hood!

            • Re: Nimble OS v2.0
              Daniel Duffy Adventurer

              Nick how can 2.0 be GA and 'available', and yet still not be showing as *available* to paying customers such as myself?  I've been hearing 'it'll be ready next week' for the last few *months* from our Nimble team, yet still, as of 2/6/14, when I attempt to download the update, it shows nothing is available.

               

              If it's GA, I'd think I should not have to jump through any special hoops to actually *get* something that is supposedly 'available' to us.  Can you clarify what is going on with 2.0 please?  Thank you.

              2-6-2014 9-40-07 AM.jpg

            • Re: Nimble OS v2.0
              Wayfarer

              Good Day....

               

              CW, do you have a single array running 1.4.9 that you simply want to upgrade to 2.0.6 OR do you have a couple arrays running 1.4.9 that you would like to upgrade to 2.0.6 and bring them into the same Group?

               

              Where are you based Sir?  We can have your local Nimble Storage Field Team get in contact with you to answer all of your 2.0 questions.

               

              Thank you.

              Marc

                • Re: Nimble OS v2.0
                  C W Wayfarer

                  This would be for multiple arrays, yes. I am not in a rush to deploy. If it is not made available via direct download then we are not in a hurry to jump on the bandwagon. I did want to deploy it to our production arrays however before we go live, then I could have piece of mind knowing we are standardized on the latest (production / GA) release of the OS with a new feature set. Otherwise, I am not prepared to have to worry about stability problems, if there is a reason this has not been published to customers yet.

                  • Re: Nimble OS v2.0
                    C W Wayfarer

                    Thanks guys! I agree with Daniel here. 2.0.6 is not available to download from the SAN management interface. Likewise, when trying to download it from the support website, it shows (Contact Support) in the Software download link, and does not provide the file. Seems support is a little behind, or maybe this is region specific as to who is being presented the option to download 2.0.6 right now? So that when it starts bombing arrays,there will be a more limited customer base to support?? Just kidding by the way.

                      • Re: Nimble OS v2.0
                        Chris Aylott Adventurer

                        Nimble run checks on arrays before white-listing them based on their auto supports, if they match certain conditions then the download is made available. If not they are prompted to contact support so a TSE can validate the array.

                         

                        One such fail condition for example might be not sending auto supports.

                          • Re: Nimble OS v2.0
                            Daniel Duffy Adventurer

                            the problem here is the convoluted and inconsistent messaging from various Nimble employees - as a customer and even as a partner, it's VERY confusing when Nimble employee A says 'it's been available since x' and Nimble employee B says 'no - it's still NOT available' and then Nimble employee C says something like 'it's conditionally available once you've met certain pre-reqs'

                             

                            You guys really need to get your messaging consistent and clearer for your customers and partners soon.

                              • Re: Nimble OS v2.0
                                Nick Dyer Navigator

                                Hi Daniel,

                                 

                                Thank you for your feedback. 2.0 has been on a careful, slow rollout for the last 3-4 months through whitelisting as described in my original reply. Through that time it was classed as Release Candidate and not available for "mission critical" production workloads. This week 2.0.6 passed our standards for code being GA worthy, and thus is now available for customers to use without caveats; but at the same time it's still on a slow rollout.

                                 

                                If you wish to access 2.0.6 and it's not showing as available to download - please contact support. It may be that the system is blacklisted due to some configuration that would be invalid in 2.0.6.

                                 

                                Ultimately, if we were to blanket release 2.0.6 to the whole user base without being cautious it could prove problematic should a bug be encountered (I saw this happen 2 or 3 times in my previous life at EQL, for example). Cautious > Eager when it comes to software releases.

                                  • Re: Nimble OS v2.0
                                    Daniel Duffy Adventurer

                                    That is not how paying customers should be supported - asked to be burdened with calling support for something that is 'released'.  The way it SHOULD work is that if Nimble is going to say this is GA, and there is some reason that a system has been 'blacklisted', then Nimble should take the *INITIATIVE* to engage that customer.  That SHOULD be something you do in exchange for the fees paid for support.  A key Nimble selling point is your proactive PAID monitoring so you guys need to actually DELIVER on that promise by proactively engaging customers who are 'blacklisted' to notify them of that and explain why - not burden your customers with having to try and reverse engineer why GA does not actually MEAN GA, the way it does with every other vendor.

                                     

                                    Again, you guys do not seem to be able to grasp the problem - that you are all communicating differently and inconsistently, with some of you saying this is 'released', others saying it's not, and others saying it is, but only provisionally.  As a customer that is a HORRIBLE approach.  You must do better.

                                     

                                    I'm all for not deploying until things are stable - that's not the issue.  The issue is the inconsistent communications and the expectation that your customers should have to chase you guys around to get straight answers.  That is unacceptable.

                                      • Re: Nimble OS v2.0
                                        Mark Harrison Adventurer

                                        A bit harsh Daniel but I understand your concerns. I've had impeccable support so far

                                          • Re: Nimble OS v2.0
                                            Daniel Duffy Adventurer

                                            As have I.  But this is not about the Nimble tech support team (who I'd say are one of the best I've ever dealt with in my 25 years in the business) - it's about a Nimble policy.  There's nothing harsh about it either - it's the truth and it needs to be said without anyone acting overly-sensitive to some fair criticism.  Nimble is a young company with great potential but the only thing that makes good GREAT is being challenged to be better.  No person or organization makes that transition by accident, without being challenged so they need to hear it.  I didn't get to where I am by being given a pass on things.  Nimble won't either.  We're also a partner and I believe in Nimble enough that I'm betting a good part of my business on them.  I'm also a shareholder.  I want them to be a better company and that's not 'harsh' - that's reality.

                                        • Re: Nimble OS v2.0
                                          Mark Harrison Adventurer

                                          Our system(s) are Not live yet and we're using vSphere 5.5 enterprise so I'd like to trial the 2.0.6 version.

                                • Re: Nimble OS v2.0
                                  Rod Bagg Newbie

                                  We currently have over 250 production customer systems running the 2.0 release.

                                   

                                  I understand you have heard some mixed messages regarding the rollout. I will see that that is cleared up internally so we're all consistent.

                                   

                                  I will iterate that 2.0.6.0 has met our GA criteria but we are still controlling downloads through the WebUI only. Customer systems are being white-listed for this release in a controlled manner as we validate network configuration using InfoSight data to ensure a smooth transition to this release. We are continuing to reach out to any customers that cannot be whitelisted and we continue to whitelist and notify all other customers that 2.0.6.0 has met our GA criteria and is available to download through the WebUI.

                                   

                                  I apologize for the confusion we caused. I hope our actions going forward will help everyone understand the rollout process for this release.

                                   

                                  Rod Bagg

                                  VP Customer Support