0 Replies Latest reply: Jul 4, 2013 5:00 AM by rfenton RSS

    InfoSight: When I apply for an InfoSight account what are the different user types ?

    rfenton Tracker

      As an active Nimble customer you can apply for your own Infosight Account by:


      Navigating to https://infosight.nimblestorage.com


      Clicking on New User ? Enroll Now.




      You will then be asked for your Role, email address and Array Serial Number ?




      Your array serial number can obtain from the Nimble Web GUI or via the CLI;

      Your email address should be obvious , if you receive the following error then you need to call support to have your email address associated with that array with Nimble's internal systems - this should take 5 mins to complete




      So what's the difference between the User Roles ?


      There are three types of user in Infosight:

      • Super User (access to all functionality including case management)
      • Non-Super User (access to everything except case management)
      • Download Only (can only download documentation, best practices etc)


      The only restriction is each account can only have 1 Super User per Array;  So if your a customer with 4 arrays they you can have 4 super users associated to your account;

      There is currently no limit the amount of Non-Super Users and Download users associated with an account in InfoSight.


      The only functionality a superuser gets over a non-superuser is case management which is under the Support tab  - screenshot is here:




      As you can see this allows Super Users to create new cases and manage existing cases;   If you are a non-superuser you simply don't see the Support tab, but get access to all the other reporting from Infosight.